Effective Date: October 29, 2025
Diamond Bar Toilet Pros respects your privacy. This policy explains what information we collect when you contact us or use our website, how we use it, and the choices you have. We keep it simple because your trust matters to us.
Information We Collect
When you call us or fill out a form, we collect your name, phone number, email address, and the service address where you need toilet repair. You may also share details about the problem, like a running toilet, a leak, or a clog.
Like most websites, we automatically collect basic technical data such as your IP address, browser type, device type, and the pages you visit. This helps us keep the site working and understand what visitors find useful.
How We Use Information
We use your contact details to schedule your visit, send updates, and follow up after the work is done. If you ask us a question, we use your information to answer it.
We also use information to improve our services, keep records of the work we perform, and send occasional reminders or offers if you have opted in. You can opt out of marketing messages at any time.
Cookies and Tracking
Our website uses cookies and similar technologies to remember your preferences and understand how people move through the site. Cookies are small files stored on your device.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of the site may not work as smoothly, but you can still call us at (909)853-0493 for help.
Analytics and Third-Party Tools
We use third-party analytics tools, such as Google Analytics, to see how visitors find and use our site. These tools collect data in a way that does not directly identify you.
We may also use third-party scheduling, review, or communication platforms to manage appointments and messages. These providers only receive the information needed to perform their service for us.
Data Sharing and Disclosure
We do not sell your personal information. We share it only with trusted service providers who help us run our business, such as scheduling software or payment processors, and only as needed to serve you.
We may disclose information if required by law, to protect our rights or safety, or in connection with a business transfer. In those cases, we share only what is necessary.
Data Retention
We keep your contact and service records for as long as needed to provide warranty support, meet legal and tax requirements, and resolve any questions about your repair.
When information is no longer needed, we delete it or remove anything that could identify you.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. For example, we limit access to your details to team members who need them to do their jobs.
No method of transmission or storage is completely secure, but we work hard to protect what you share with us and to fix any issue quickly.
User Rights
You can ask us to see, correct, or delete the personal information we hold about you. You can also ask us to stop sending marketing messages.
California residents may have additional rights under state privacy laws. To make a request, call us at (909)853-0493 or use the contact details below. We will respond within a reasonable time.
Children's Privacy
Our services are meant for adults. We do not knowingly collect personal information from children under 13.
If you believe a child has shared information with us, please contact us so we can remove it.
Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or the law. When we do, we will post the new version here with a new effective date.
We encourage you to review this page whenever you visit so you stay informed about how we protect your information.